Who pays for the returned shipping costs? :
TotalBee will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason you are responsible for the return shipping costs and may be charged a restocking fee of 10% or $3 whichever’s greater.
Is there a restocking fee? If so, how much?:
Does this store offer refunds, store credit, and/or exchanges? :
How much time does the customer have to make a return?:
How long does it take to process a refund?:
Is an authorization number (RMA, RA, etc.) required before customer can return product?:
What steps are necessary for a customer to make a return?:
customer must call or email TotalBee.com prior to any returning products
